Are you experiencing an issue with one of the products from Microsoft? Do you need assistance with a Microsoft product? In this guide, we will see how you can chat with the Microsoft support team online to get your query resolved.
Generally speaking, when you have an issue with a product from Microsoft or another company, for that matter, it’s always a good idea to search the web to check if it’s a common issue and if easy solutions are available to resolve the issue. You should contact the developer or Microsoft only when you are not able to fix the issue yourself, even after trying all the methods available on the web.
There are a couple of ways out there to get assistance from Microsoft support. You can either make a call to Microsoft’s helpline numbers, send an email to the support team, or use the online chat. If you are on Windows 10, you can use the built-in app to chat with Microsoft support or schedule a call back from Microsoft support at a scheduled time.
Of all the available support types, chat is probably one of the most convenient ways to instantly contact a Microsoft support person. The benefit of chat support is that you don’t need to spend a single penny on a voice call. Besides that, many people don’t feel comfortable speaking to an unknown person.
To start a chat with Microsoft support, you don’t need to install any software or extension. You can use one of the web browsers to connect to the Microsoft support team over a chat.
Chat with a Microsoft support person online
Step 1: In a web browser, visit this official contact us page of Microsoft.
Step 2: Click the Get started button to open a new browser window. By default, Microsoft’s new virtual support agent welcomes you. Follow the next two steps to chat with a support person instead of a virtual agent.
Step 3: In the box, type in your query and then press Enter key to send. Wait for a few seconds to get a replay from a virtual support agent.
Step 4: Once you get a replay, you should see the “Hope that helped. If not, please feel free to rephrase your question, or you can talk to a person” message. Click on the talk to a person link.
NOTE: If the “Hope that helped. If not, please feel free to rephrase your question, or you can talk to a person” message is not appearing, don’t worry. Click on one of the given solutions (links) to see the message.
Step 5: When you click the talk a person link, you should see the following options.
Step 6: Click on the Chat link to begin chatting with a Microsoft support agent. As you can see in the picture, the page displays your current position in the chat queue.
During a support chat, at any time, you can leave the chat by clicking the End chat option. Don’t forget to leave your feedback at the end of the chat to help Microsoft improve its support system.
In addition to online chat, you can also use the built-in Support or Get Help app in Windows 10 to chat with the Microsoft support team.
andrey vladimirovich pushkaryov says
Hellow,
I would like to appreciate Microsoft Corporation on creating Microsoft Agent for Microsoft Windows and get it involved in a better future.
Joseph Komissarouk says
I went through the same ordeal as Enno Cipa, Barbara Richmond, Pratima, Sean Gibbons, Patricia Heanue, Agnes Crews, and Ken Scott. I can only repeat what Enno Cipa said: what help?! When you are distracted enough, they send you to JustAnswer, and you miss the disclaimer, ‘JustAnswer LLC is in no way associated with Microsoft.’
Enno Cipa says
Hi,
I am reading about “support”
My question: what support? where?
Nobody to talk to, no e-mail, no chat, nothing.
The phone number is a joke. It refers to the help website and hangs up. You guys are a total joke.
Ayelotiti Taofeeq says
I just bought a window 7 laptop and I find it very difficult and hard to update it. internet explorer is only browser that come with it and it also outdated. I can not go online since when I bought it
Frank Shurtleff says
I can not log into my Microsoft account because I have an old email account
danish rasool says
plzz provide me a product key of office
Nicole says
my account was hacked and the agent threaten me by say if i dont pay the cost of what someone else uploaded after copying my ip address i will go to jail. when im the victim in the situation. he gonna say if you didnt do it someone in the house did it. i dont think a 6 and 2 year old would do that. upset customer. i have a hp
Charles says
I cannot get rid of Windows Powershell which is constantly blocking my VPN program.
Mark Schwalbe says
Hi. I bought a go laptop last october. I thought I’d registered it. I haven’t used it till now on account of going through cancer. I can’t get into my account as it says blocked. I should have initiated PowerPoint and office by 9 may also.
Can you please help or do I hav e to return laptop which is still under guarrantee.
Kind Regards
Mark
Steve Downes says
Hi
I have updated the motherboard on my pc as the last one was broken, now that I’ve replaced the motherboard, my windows is no longer activated. How can I activate this please?
thanks
steve
khodadad says
hello
unable to downloaded mail attachments
therese says
My name is Therese Renouf. I have been trying to get with a rep. unauthorized. Fraud. In the amount of $317.99. I need it to have stopped or My bank will be setting up a fraud.
Jon Graf says
If it’s not broken don’t try to fix it. My search was working perfect until I use the Search and now I have I-BEAM pointer in the search box. Fix it by deleting the I-BEAM pointer with a fix; update may be.
Barbara Richmond says
I have had the same e-mail address for over 20 years. I have never had to use a password. Now I have been frozen out of my account. Microsoft notice says, “You have probably changed your password.” They say they will send me a code to a phone number they have listed. It is a land line. This whole thing just goes around in circles. I am 80 years old, have a hearing problem, and desperately need my e-mail account.
pratima says
For the months of September, October, November, December, there has been an auto-debit of the amount Eur. 45.00 every month on the 21st. towards TECH-SUPPORT*JUSTANSWR 0808-168-4692 CA. I have availed this service only once but it is not a subscription and the debit happens automatically. Kindly resolve this and cancel this purchase.
Sean Gibbons says
How can i contact microsoft to speak with a person
Patricia Heanue says
Hi and good morning. I am unable to unblock my outlook hotmail account. I have tried using instructions but to no avail. I have a new phone number and am unable to change my old number as it keeps coming up. Please can you help as soon as I try to log in, it is blocked as it says I have tried too many times. I am unable to get e-mails or messages. My new number is 0872113899. Please can you help
Kim says
The Data Analysis Package is not on my newly installed 365. In the Options screen, it is not there.
Agnes “Aggie” Crews says
I keep getting a pop up saying to verify my password. The office manager at my work set up my Outlook. The place of business is out of business so I have no access to find out my password.
When I type in that I forgot my password it asks if I want it by text to a number that ends in 02. That number is the number to the out of business company where I used to work. So then asks if I want it sent to my email…..which is one of the reasons they are asking me to verify my password…I cannot receive any emails at this time.
Please may I talk to a real person to help me. I am 75 years old and the only computer I have is my phone and I am not able to operate it very well.
ken scott says
I have paid to talk(text) to the expect but they were unable to unblock my account
christine okumu says
My Microsoft Windows 8.1 is not working I can’t even upgrade my windows ,create my account or go to my play store the only thing it tells me that I have error
umenyi chukwuemeka jp says
please I need help, I tried updating my windows 10 from version 10240 to version 16299 which notification I get as the latest but in between the process network fluctuated badly due to bad weather and since then no application or commands runs in the system anymore. It always shows different error code. pls help me not to loose my system
Kirit Doshi says
Microsoft Support [Case #:1025855351] – Windows 10 OS lic renewal messages flashed on screen frequently.
My laptop was purchased in USA. It was formatted for repairs, after an accidental drop in India. After repairs Win 10 Pro was downloaded without any hassles though I don’t know the Win Product key. However, recently I have been getting ‘Activate your Win 10’ frequently. What do I do now?
I need MS support by chatting with some real person.
Sandy says
I need to talk to a real person
phyllis davis says
I purchased Microsoft 10 February 3, 2020 thru Appsute order #190631; activation code on downloaded version began T6Y86…I can give you the rest of the numbers if you need them. do I get security and cleansing of malware protection on this download…apparently two competing companies are letting me know that my computer is filled with viruses. I perform a clean computer file on google which tells me that no viruses are found. I am a little confused at this point. do I need to purchase protection from Microsoft or with them for the new 10 version…and if it is not provided, which of the protection services is the right one? I don’t literralllly mean protection from Microsoft. you understand,..
Roger Silcock says
email problem on Lenovo pc could you call me on 07584607976 and let me know if you could fix it
Lamont Sampson says
How do I invite someone to share my personal email domain name
neeraj says
hey when I run my installed game it show code execution cannot proceed XINPUT1_.dll was not found what should I do.
Bernie Abestano Casera says
Please help me. I purchased the Windows 10 Pro through online. I would like to have the registration code of my OS.
Michael says
Can you send me a version of messenger for my windows 8 phone please. And a facebook update. I have the Lumina 640. This is really urcking my nerves. Please.