About a month ago, I accidentally dropped my two and a half years old iPhone 7 from a height of about 3 feet while connecting the charging cable to the phone. There were cracks on the screen, and I decided to buy a new iPhone 8 instead of repairing the old one’s screen.
After using the new iPhone for about three weeks, I decided to perform a backup by connecting it to my Windows 10 PC, but for some reason, iTunes installed on Windows 10 was not detecting the iPhone even after reconnecting the phone multiple times. The old iPhone had no issues whatsoever with the same PC.
If the iTunes on your Windows 10 PC does not detect your iPhone, iPod, or iPad, the following solution might help you to fix the issue.
Method 1 of 4
Trust your PC on your iPhone
Generally, when you connect an iPhone to a Windows 10 PC, a prompt shows up on the iPhone screen. Tap the Trust option on the screen to let your PC access your iPhone and data.
Method 2 of 4
Restart your PC once
If this is the first time you’re connecting your iPhone, iPod, or iPad to your Windows 10 PC and Windows 10 is not detecting your device, please reboot your PC once and then check if Windows 10 detects your iPhone, iPod or iPad.
Method 3 of 4
Install iPhone drivers
Windows 10 might not be detecting your iPhone due to the missing iPhone driver. Generally speaking, you don’t need to manually install the iPhone driver in Windows 10, but if your phone is not being detected, you can try manually installing iPhone drivers by referring the directions in our how to manually install iPhone drivers in Windows 10 guide.
Method 4 of 4
Update the iPhone driver
Step 1: Make sure that you have installed the latest version of iTunes on your Windows 10 PC.
Step 2: Connect your iPhone, iPod, or iPad to your PC using the official cable, tap Trust when you see the following message on your device.
Step 3: Open Control Panel by typing its name in the Start menu or taskbar search box and then pressing Enter key.
Step 4: Change the View by to Small icons, and then click Devices and Printers.
Your iPhone, iPod, or iPad should now appear under the Unspecified section.
Step 5: Right-click on your iPhone, iPod, or iPad icon and then click Properties to open the iPhone, iPod, or iPad Properties dialog.
Step 6: Switch to the Hardware tab. Under Device Functions section, select your iPhone, iPod, or iPad, and then click the Properties button to open the Apple iPhone/iPod/iPad properties.
Step 7: Now, Under the General tab, click the button labeled Change settings.
Step 8: Now Switch to Driver tab and then click the Update Driver button to open the Update Driver Software wizard.
Step 9: Click the second option labeled Browse my computer for driver software and then navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers folder. And if you’re on Windows 10 x64, you need to browse to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
In the above path, “C” is the drive where Windows 10 is installed.
NOTE: If you can’t see the Drivers folder, select the Mobile Device Support folder, and then make sure that the option labeled Include subfolders is selected.
Step 10: Finally, click the Next button, and once the drive is updated, click the Close button to close the wizard.
Open iTunes now. iTunes should now detect your iPhone, iPad, or iPod in Windows 10.