The number of passwords we modern users need to remember is growing with each passing day. Securing your email account with a strong, unique password is always a good idea, right up until the point where you forget the password. So, it’s always recommended to save your passwords in your browser with a master password or use a password manager such as LastPass.
At times, even the best of us forget passwords. Thankfully, most services out there allow resetting the forgotten password. If you are an Outlook.com user and have forgotten your password, complete the below-mentioned instructions to reset your account password.
Please note that the below method works for users who had provided a phone number or alternate email address during the sign up.
Reset or recover Outlook.com account password
Step 1: Visit this official page, select I forgot my password option and then click Reset your password option that appears just below I forgot my password. This will take you to the reset your password page.
Step 2: Here, type in your email address and then enter the characters shown in the picture and click the Next button.
Step 3: You will see two password reset options: Email me a rest link and Send a code to my phone. Select the first option if you want to receive a password reset link to the alternate email address that you provided during the sign up.
Select Email me a rest link option and then click Next button to receive a password reset link to your alternate email address.
And select the later option (Send a code to my phone) and then click Send code button if you have associated your phone number with your Outlook.com account. When you select the second option, you will receive Microsoft account password reset code to your phone.
Step 4: (Skip to Step 5 if you have chosen the Send a code to my phone option) Sign in to your alternate email address to see account password reset email from Microsoft account team. Clicking on the reset link will take you to Reset your password where you need enter your new password, reenter the password to confirm and finally click Next button. You are done!
Step 5: Enter the password reset code that you have received in the Enter your code box and then click Submit button to see Reset your password page. Enter your new password and also reenter the password and finally click Next button.
Once password reset is completed, you will be taken to a page where you can add or update your phone number, alternate email address, and the security question. Microsoft uses this info to keep your account more secure and help you recover or reset your password.
Marcia Townsend says
I decided to create an outlook.com account and found I’d already done it. I have no idea when I did it. Of course it asked for a password and I tried 5 and none of them worked. I tried to reset it and went through all the steps. However, I don’t know when I created it so I guessed the zip code and I certainly have no idea “exactly” to whom I sent emails, let alone their exact subjects. I don’t think I ever used it. What now???
Jim says
Very frustrating, I know my ID and password and Outlook keeps asking me for my password, and. Enter this code they sent me, no Luck !!!!So going to Delete this email account !!!
Ryan says
I’m having trouble deleting my outlook.com account is there anyway you can delete it on your end I do not wanted anymore
aroop says
Plz give me the exact way to reset my password… The given instructions are not working… Don’t get any varificatn code…
William Inge says
So what help are we getting? My outlook mail account tells me the settings are out of date and need resetting, but none of the options given by the site works. I know the phone number is correct – I was pretty sure I knew the password – but no code is coming through. Isn’t it time someone put the customer first?
kim says
How to recover old password in Microsoft outlook when login
jinan zaaiter says
I did all the above steps but I didn’t recieve any code on my phone number ! what should I do
Bob Forrest says
I have just read the above instructions to recover passwords , I hope it will work for my client. I also read some of the comments posted above , the language and the money lost. First if your loosing money why are to too cheap to pay at tech $40 to fix your problem if you lost $1000 already . For the rest of you do you know your browser probably has the password hidden in the computer / any good tech could find it if you asked the computer to save it . And you all can’t spend two dollars to buy and address book relabel it my pass word book and use it .
Bob the light tech in Montreal ( very soon to be retired ) and now you know why
Amanda Adams says
I like everyone else else here cannot get into outlook iv, which has locked my windows 10 computer. I have reset my password per instructions now 3 times, and have now spent countles hours over countless days speaking to tech support only to be told different variations of the same thing I have already done and it has failed numerous times. What locks my
Laptop is [email protected] and I have never used it for anything including email. I have no issues signing onto Microsoft on my tablet, I just NEED my laptop unlocked to utilize it. A correct response and resolution would be appreciated and in a timely manner also, I have already wasted enough time with your customer service/technical support. Thanks for your prompt attention to this matter
prabha says
Forget hotmail password
Caroline Graham says
I have an Outlook.com email account and several aliases, however, I want to use the MS Outlook interface (using 2007), but even using the settings that Outlook.com tells me, once I set up the email account, i keep getting a pop up box asking me for the password for the username I am using. Is this password the same that I use to sign into my Outlook.com mail account?
Cheri Newman says
All above comments, I concur–and more! For weeks, I’ve been trying to get my password working since I know or rather knew my password. Even before I got locked out for 30 days for trying too many times to get my known password to login, I’d get messages stating I entered an incorrect password when I never did nor did I change any setting. It just suddenly stopped accepting it. That’s when the nightmare of going through the “forgot password steps” began. I already know I have lost two jobs worth $1,000 as a result, and I fight for every penny I make! Like someone mentioned, I am a patient person and as a result, managed to speak with Microsoft three times and got three different answers, from we’ll have it fixed in hours to the last of 30 days. How much work will I have lost by then in conjunction of what I am currently losing daily? I told them this and still get the run-around, still am told to go through the reset password process again as I have done countless times and still an told I would receive a code in another email account. NOTHING happened! If no one will answer us about the password lock-outs, perhaps someone can answer me this: Who do I contact to sue Microsoft/Outlook/Google (which took over) for lost income?
Tom says
Unable to login. Tried so many time. Enter the character you see, don’t work. No advice what is wrong?
kshitij says
wake up microsoft…..make it simple :-)
Ashwinikumar Puppal says
Pl help me resetting my Microsoft outlook password
Greg Northover says
I have exactly the same problem as Ross Hill and this is not the first time its happen to me. Getting help to sort this from microsft can be really frustrating. It took 3 weeks of trying and even when I did finally get someone from Microsoft I had to go through process again only to find it still wasnt working and getting in touch with anyone is a painful process….
Now I find myself back in this same situation…. pissed off. I have change and reset my password so many times I am running out of passwords that I could remember. I am forced to write it down everywhere I logged on so I dont forget… but still it doesnt work – is there any one out there that has found a solution to this very frustrating problem…
Russell Smith says
Above method is suggested for web based Outlook.com email.
Can anyone tell me about procedure to re-set PST password in Outlook 2010 email client?
Thanks in advance!
robert cronin says
I now use yahoo. MS Outlook sucks. I forgot my password, got the code from MS on my phone, put it in, entered my new password … and it won’t accept it. Gates and Balmer should be taken out and forced to sit in front of a computer and do this until hell freezes over.
Laura macintyre says
I have tried to get into my account I no longer use the email address that’s linked & I have changed my number but cannot remember my password seriously need 2 get to speak to someone about this as many ppl feel the same x
Laura Visser says
I can’t get in to my outlook.com mail I remember my password ,, how do I get new password and still use my outlook.com,, i use this e-mail for my job search and friends emailing me as well.. help me out
Brian says
Outlook won’t send me a password reset code. I’ve been trying for hours and it’s really irritating. Can someone please help me.
Elizabeth says
WHY IS IT THAT I DON’T RECEIVE A CODE FOR THE ACCOUNT THAT NEEDS RESETTING.
Outlook email password reset code DOES NOT send a code!!!!!
gita says
forget my password plase helpm us
cheryl says
I cant get into my Hotmail on outlook.com and I used your methods to reset my password ten times and it wont accept any codes that’s sent to me.Is there a phone number I can speak with someone personally to resolve this issue?
gee fei says
my account block already,then how to open back
i forget password then try too many
Ross Hill says
I have just spent 2 hrs trying to get into my outlook.com and I keep getting incorrect password. Eventually it says entered password to many times and to follow the following: Enter password and the following characters.
I have done this and it returns with a new set of characters and I start again. I am a patient person, but what the FUCK is going on and how do I open my account