Ever since the release of Windows 10, PC users are reporting issues with Windows Store app and Start menu. While Microsoft has issued updates to fix many of the issues, including the Settings app, users are still having issues while downloading and installing apps from the Store.
We have already discussed several ways to fix not opening Store app in Windows 10. Some users who have gone through our fix: store app not opening guide have requested us to come up with a guide to resolve issues while downloading and installing apps from the Store.
Why clear and reset Store cache?
If the Store app fails to download apps or if the installation hangs in the middle without any specific error, you should be able to resolve the issue by deleting and resetting Windows Store cache. Clearing and resetting Windows 10 Store cache can also be tried when the Store fails to update apps installed from the Store or when the Store app fails to load.
Luckily, the Store cache can be easily cleared and reset without using third-party apps or launching PowerShell. Windows 10 includes a built-in utility called WSReset to clear and reset the Store cache.
Note that clearing and resetting Windows Store cache will not remove your installed apps or your Microsoft account info associated with the Store app.
If the Store app is failing to launch or load, we recommend you follow the instructions in our how to fix when the Store app is not opening or loading in Windows 10 guide along with solution mentioned in this guide.
Clear and reset Store cache in Windows 10
Here is how to clear and reset Windows Store cache in Windows 10:
Step 1: Close Windows Store app, if it’s running.
Step 2: In the Start menu search box, type WSReset (Windows Store Reset) to see Wsreset in the search results.
Step 3: Right-click on WSReset and then click Run as administrator option. Click Yes button when you see the User Account Confirmation box.
NOTE: If the WSReset utility is not appearing in the search result, you can launch the same from the System32 folder (Windows\System32). To open WSReset tool from System32 folder, please navigate to the drive where Windows 10 is installed (usually “C”), open up Windows folder, and open up System32 folder. Here, you can find WSReset.exe file. Right-click on it and then click Run as administrator option.
Step 4: The Store app should now automatically launch along with the Command Prompt. The Command Prompt window will automatically disappear after a couple of seconds.
That’s it! You have cleared and reset Windows Store cache in Windows 10. Open the Store app and try to install some apps from the Store. You should be able to download and install apps without any issues now.
If the above method fails to fix Store issue(s), we recommend you use built-in Contact Support app. You can launch the app by typing its name in the Start menu or taskbar search box.
Have you installed paid apps from the Store in Windows 10?
malcolm says
comand prompt opening & staying open?????? WTF. thought it was supposed to disappear after a few seconds. only seems to affect certain apps each time.
john tortorella says
Getting error message. oxc03f300d trying to load apps
Dave says
sfc /scannow should have fixed that
Andreas says
Something is broken with the Windows downloader. I took a packect capture and it looks like the downloader tries to request a certain Byte range, but the download server responds with an error code not accepting the Byte range:
GET /filestreamingservice/files/c990f90c-588a-4383-9f4b-1a15d3bc7e73?P1=1504732124&P2=301&P3=2&P4=bbZ%2buVQKd3WYrf4geP0JvQfCfhK5Y6TSQX4GVpILUJA%3d HTTP/1.1
Cache-Control: no-cache
Connection: Keep-Alive
Pragma: no-cache
Accept: */*
Range: bytes=32505856-33312840
User-Agent: Microsoft-Delivery-Optimization/10.0
MS-CV: f48kIZyrQ0+/8N5q.83.1.1.0.8.2.3.17.1.2
Content-Length: 0
Host: tlu.dl.delivery.mp.microsoft.com
HTTP/1.1 416 Requested Range Not Satisfiable
Content-Length: 0
Connection: close
Accept-Ranges: none
Betty says
NONE OF THIS WORKS. GIVE US A SOLUTION RATHER THAN A RUN AROUND
Paul S says
It’s nice to know that I’m not alone in trying to solve this problem.
‘Mail and Calendar’ updated today without problem, but ‘Microsoft Photos’, ‘Groove Music’ and ‘Films & TV’ have been stuck for some time.
The good news is that I don’t really use these apps except for testing purposes.
johnincornwall says
Sadly, same here. I seem to be hanging on a windows update, maybe this is the root of the problem. I’ve got 8% of the process but then no more, regardless of how long its left running.
Matt says
As usual, step by step instructions do not work for me when the author assumes everyone will get the same result as they do. I run wsreset in admin mode. It hangs.
What Next???
Shawn Daugherty says
Having same problem, seems to have occurred after last upgrade, some apps wont open like Microsoft Solitaire, the suggested fix is to run wsreset as administrator, but wsreset does not do anything, certainly does not behave as described in the article above. it just opens the command and stays open, Store does nothing. Nothing happens.
Shawn
kk says
I am facing the same problem please help me out WSReset.exe is not working…
Stephen says
Agree this is useless
Allan Watson says
WSReset.exe opens in a command window but does nothing and never terminates. Running sfc /scannow found no problems. I cannot find anywhere reputable where I can download a fresh copy of WSReset.exe, assuming that it is corrupted.