Many users are getting “Installer has failed. There was an error while installing the application. Check the setup log for more information and contact the author” error while trying to install WhatsApp desktop app on Windows 10 as well as Windows 8.
WhatsApp has just launched the desktop version of the WhatsApp app for Windows 10/8 and Mac operating systems. With this, the popular messaging app is now officially available on every popular mobile and computer operating system.
Millions of PC users are excited about this new launch from WhatsApp and trying to install WhatsApp desktop on Windows 10. As said before, many users are getting, “Installation has failed. There was an error while installing the application. Check the setup log for more information and contact the author” error upon launching the WhatsApp setup file.
If you’re also getting the above error after double-clicking on the WhatsApp for Windows desktop setup file, it’s likely because you’re trying to install the WhatsApp desktop app on 32-bit or x86 type of Windows 10/8.
WhatsApp is currently available for x64 Windows only
Yes, as of now, WhatsApp desktop app is currently available for 64-bit or x64 type of Windows 10 and Windows 8 only. In other words, the setup file of WhatsApp doesn’t support 32-bit or x86 type of Windows 10/8 right now.
Those of you’re getting the installer error while attempting to install WhatsApp desktop on Windows 10/8, please confirm that you’re running 64-bit or x64 type Windows by referring to our check if you’re running 32-bit or 64-bit Windows 10 guide.
While there is no information available about 32-bit support, we expect WhatsApp to release an x86/32-bit compatible installer in the coming weeks. No app developer can afford to ignore 32-bit or x86 type of Windows as a large percentage of PC users still running 32-bit or x86 type of Windows.
And if you’re running 32-bit Windows 10/8, do remember that you can’t perform a direct upgrade from 32-bit Windows to 64-bit. One needs to perform a clean install only.
What’s the solution?
Well, if you’re running 32-bit Windows 10/8, you can use the official WhatsApp for Web in your web browser to use WhatsApp on your Windows desktop. Please refer to our how to use WhatsApp Web on Firefox/Chrome and how to set up WhatsApp Web on Edge browser in Windows 10 for detailed instructions.
Creed Shi says
the best way to fix this issue is rebuilding your PC. kkkkkk~
ahmed says
using 64 bit , facing same issue
ma says
My processor is x64, my operating system is 64 bit still i cant install WhatsApp obviously you guys don’t actually know what you are saying.
Juca says
1. Look for the folder: C:\Users\USER_NAME\AppData\Local\SquirrelTemp
2. Deleted the folder
Debby Sutcliffe says
Hi
I too am having problems. I have just changed my laptop [WhatsApp desktop runs fine on previous machine].
I am running Windows 10 Pro 64bit.
I install WhatsApp and it works fine for the duration that my computer is on. Once I shutdown on restart I get the Install error popup and have to reisntall.
Very frustrating. Can anyone suggest why this is happening?
Thanks
K.A.CHETHANA LAKSHANI says
I AM USING WINDOWS 10 . IAM TRY TO INSTALL WHATSAPP BUT SAW THE DESTOP INSTALLASION HAS FAILED AND WHATSAPP VERSION IS 2.2029.4.0
Uttam Karna says
hi i am using windows 7 professional 64bit. i am trying to install whatsapp desktop. that showing an error saying that ” the procedure entry point setdefaultdlldirectories could not be located in the dynamic link library KERNEL32.dll” , whats the problem? how can i solve this?
Eddy says
Cause:
The reason for the installation failure is a file opened by the system, named update.exe of WhatsApp.
Solution:
Try this:
1. Run (Windows button + R)
2. Type msconfig
3. Select Fail-safe mode
4. Restart the PC
5. Look for the folder: C:\Users\USER_NAME\AppData\Local\Whatsapp
6. Deleted the folder (in this folder is located update.exe)
7. Restart the PC in normal mode
8. Run the installation file again
Regards,
ibeibe0805 says
I am running 64-bit and am still having the problem. This didn’t help one bit.
Vimal P R S says
Mine is also 64 and I’m facing the issue. Please provide a solution.
qwe says
the problem is still alive.
sahil sharma says
i am using wind. 7 . i am try to install whatsapp but there is insatallation is error what i do
whatsapp version -0.2.172.0
G.RO says
Hi I am running the 64-bit version and still have the issue, Do you have any solution? Thanks