Microsoft has been testing a new email client for the Windows operating system. The new app, Outlook or Outlook for Windows, will likely replace the current Mail app in Windows 10 and 11 in the coming days.
The new Outlook app for Windows 10 and 11 offers the familiar Outlook.com webmail interface. With the app, you get all the features and options available on the Outlook website.
Remember that the new Outlook for Windows app is entirely different from the paid Outlook desktop client, which requires Microsoft 365 subscription.
At present, many Windows 10/11 users are getting an option to try the new Outlook app. Eligible PCs show a Try the New Outlook toggle button at the top-right corner of the Mail app. Clicking it will bring up the new Outlook app.
When you enable the new Outlook app, the classic Mail app is automatically disabled.
After using the new Outlook app for a while, if you want to go back to the old Mail app, you need to click on the toggle button next to the New Outlook located top-right of the app to switch back to the Mail app.
Can we use both Mail and the new Outlook app together?
No, as of now, there is no option to use Mail and the new Outlook app together. That is, when you enable the new Outlook app, the Mail app is automatically disabled.
Marnie says
I am stuck with Outlook, instead of an email that I have used for over 15 years. If I see one more ad for Capital One – you are gonna hear me scream.
“Hit a key, any key” takes on a whole new meaning, when I have a hammer in my hand. Microsoft sucks !!!!!!!!!!
joe C says
Because microsoft is pushing their new mail app on me, I will discontinue using their browser, phone link, and anything else. I tried the new outlook mail app, will not let me have all the e-mail accounts I currently have, there is a limit. Microsoft is greedy, and do not like how they can force the pop ups of the new outlook on me even though I unistalled the app it keeps coming back. What else can they hijack on my pc? I understand microsoft is Windows, but I will move away from as many microsoft products I can, the rewards, everything, and Bing is the worst, will not even use it.
Gaz B.Sc. says
I don’t want to to see Ocean Credit or Sun Life advertising in my inbox every time I go to my measages. And I don’t see why I should have to pay NOT to see them. The are using up my free storage space.
Elisa says
I can’t use the new Outlook app…. as a neurodivergent person I am afraid of how I will manage my life only knowing the classic view my whole life online. The new app will never be suitable for me i cannot process the new layout. It will never work for me. I don’t have a toggle to reset back to old. MICROSOFT please help me. My mama just died 3 weeks ago, I am alone and I need help with how to go back to classic.
Aubrey M Fulford says
I do not want new email app It does not work and I can’t get my old email bacK !!!!!!!!
Michael James Haycock says
THEY PRACTICALLY FORCED ME TO CHANGE TO THE NEW MAIL SYSTEM, EVERYTIME I OPEN EMAIL AN AD POPS UP, BUT WHAT IS EVEN WORSE IS YEARS OF DELETED EMAILS HAVE SUDDENLY APPEARED, THESE EMAILS HAVE LONG BEEN DELETED, WHY HAVE THEY SUDDENLY APPEARED AGAIN, HUNDREDS OF THEM DATING BACK YEARS, I AM SICK OF IT, MICROSOFT ARE CLUELESS ON THIS ISSUE.
Peter shannon says
To the stupid programmers at microsoft. We the users like me do not want apps forced on us and given a choice take it or leave it. our or in this case it is the same as saying our way(OUTLOOK for emails) or the highway(or OUTLOOK for emails in the future and that is final.) . Users are NOT 2 YEARS OLD! We want apps that deliver what we need. The mail APP is simple and works just enough for the majorioty of us that want it simple as the saying says “Keep it Simple Stupid” and the mail does well. OUTLOOK IS JUNK, ad ridden clunkly and ridicous to use so stop making us chase ways of removing it. I sick of the “I know what you want and is good for you”. For Now I am forced to constantly run mail and before I rerun mail, delete the stupid OUTLOOK by uninstalling it in the setting-apps as it constantly gets downloaded by starting mail.
Gaz B.Sc. says
I don’t want new outlook and I don’t want to see adverts on it Is there anyone on here taking any notice of our complaints, or do they expect us to just put up and shut up. I will not be dictated to over my email use, and will boycott new outlook to avoid it happening
Gaz B.Sc. says
We should be given the choice if we want to use new outlook, and asked if we like new outlook, not told we are getting it whether we like it or not. What kind of treatment is that for loyal customers? If we are going to get it forced on us against our will, then the only way to be rid of it is to boycott it if they will not listen to our objections
Gaz B.Sc. says
We are being forced to use something we do not like or want. The old outlook was perfectly alright, why must it be changed just so some one gets a pat on the back for whwt seems like a good idea? Listen to the people’s comments and see what WE want. WE will change to gmail and boycott what we are being forced to use just on principle. Britain to my mind, is slowly becoming a dictatorship country, and this is the start, being dictated to what mail app we can use.
William Dennis O'Connor says
I don’t want “Outlook”. Stop cramming it down my throat. This is the kind of crap that really pisses people off about corporations like you. “Mail” is a decent product people were happy with and some genius justifies their existence with this “Outlook” crap nobody wants.
Paul says
Outlook New est nul pour nous, mais c’est un aspirateur performant d’informations pour Microsoft.
Meilleur messagerie gratuite et sécurisée actuellement est protonmail que j’utilise depuis sa création en 2012. Mais si vous tenez à utiliser Courrier de Windows, j’ai un petite astuce:
Paramètres / applications / rechercher Outlook (new) / options avancées / desinstaller
Ensuite ouvrez Courrier, car juste après la désinstallation d’Outlook le Courrier s’ouvre sans problème et vous pouvez l’utiliser toute la journée sans le fermer. Donc ne le refermez plus jusqu’à la fermeture de votre ordinateur. Le lendemain ou le prochain démarrage de l’ordinateur faites la même chose.
Marylyn Jean Nitz says
I use laptop 10 and Microsoft changed me over to the new email without any notification. They put that d—- same pop up on your old classic email every day. It seems they should give customers a chance to use Classic or their new junk email which I don’t want and make sure they both don’t use the same email addresses.
Right now I can’t access anything without changing my password, which I don’t intend to change. Please read all the emails you have gotten from me about don’t make any changes to my Laptop 10 unless it is necessary to keep my Laptop 10 running.
Barry Arthur Parker says
I agree with all the sick and tired users. The old mail setup is great and folds the words to the next line. I’m not going to go on, but the new outlook idea must have been dreamt up by a 10 year old.
Dickson says
Each account user must be given the option of using the old or new mode. Otherwise I will switch to gmail. Please do not dictate. Your company is useless without users.
MC says
I have been using the old Outlook mail for years and have several accounts connected to it e.,g. Gmail, Ionos, etc. All is working well. When I tried the new Outlook it refused to sync all my old mail and would not connect at all to some of my accounts. So if I am forced to change it will be useless for me and I will depend on webmail. It was so easy to keep all my old email and archived email in one place. Now it seems that Microsoft is ruining it. If it ain’t broke don’t fix it!
Nancy Spain says
Why don’t you listen to all these people who do not want the new outlook. I hate it too. Please listen to us…..WE DON;T WANT THE NEW OUTLOOK. QUIT TRYING TO FORCE IT ON US; IT IS HORRIBLE. I AM 84 YEARS OLD AND I WANT THE OLD WAY BACK. PLEASE LISTEN TO US.
Bob says
I did not install this, now its saying I have to set it up. I do not want it damn. I cannot get to my calendar now or my mail app. Everything I read says i have to install it then toggle back to the old on, I do not want this at all how do I get my old stuff back
Andy says
The new outlook is terrible im done with it managed to change to gmail and inform all my contacts so goodbye to a rubbish app
Dex says
Stealing the mail program I paid for is theft.
HELEN MITCHELL says
Microsoft’s new Outlook is not compatible with my Shaw internet service provider. Outlook locks me out of my Shaw account and I have had to call Shaw possibly 12 times since November to reset my password to get back in. As soon as I open Outlook again, it locks my Shaw account. I am so frustrated because I have all of my important email in Shaw and cannot get my mail. Shaw has indicated their mail is not compatible with Microsoft’s new Outlook. If I disable the new version, each time I turn my computer off and back on, it automatically installs again.
THOMAS E TRECARTIN says
it’s BS that they want to charge to NOT have ADS in your INBox..every month! this is a scam.
David Hume says
Sick of clearing it and going back to use old windows. Hope I can find an option to delete this new outlook for good.
Ali Mozaffari says
I hate this new Outlook app, I hope they let us know how to go back to our original mail app
Ali Mozaffari
Mike Ulrey says
The new Outlook app is fine with me. However, the transition could have been handled better. It was not clear to me that I was still trying to use the OLD one, which would fail to connect to the server. So I was without email service for two days until I figured out I had to specifically use the NEW one.
Lizzy McCartney says
I’ve had it with the new Outlook E-mail option. It’s absolutely horrible. I have used the toggle so many times Outlook froze me out. So now I can’t get to the so called Old E-mail version which I loved. And MS keeps changes it daily it seems to me. MS realtime client support is non-existent. Most, if not all, of their online information designed to help clients is out of date and confusing. The best advice about issues Ive encountered has comes not from MS personnel but from other users who have experienced the same issues and are kind enough to reach out to others needing help.
In addition, my new E-mail does whacky things every day. For example a bunch of old E-mails all of a sudden show up in my inbox. Deleted and items that have been sent to spam a long, long time ago also show up in my new E-mail inbox, These are only two of the problems I’m encountering every day. It’s as though a huge team of MS Outlook technicians are making changes 24 hours a day and trying them out on us without testing them.
I’m done using Outlook. I’m either going to switch to Gmail or another E-mail option. Enough is enough.
Alexander Hartley says
I hate this outlook e-mail. I didn’t ask for it, I’m not sure how I got it, I do not want it, it is rubbish!
George says
The new outlook is a pain to use, time consuming and not user friendly. I wish to delete it and use the old mail format. it was a better program. Microsoft needs to stop trying to fix something that was not broken!!!!!!
Dick says
I use Outlook from the Office (Microsoft 365) subscription. Not interested in a replacement for desktop microsoft mail. How do I stop the “New Outlook” advertising blitz?
James Lyons says
The new outlook is rubbish, time consuming unhelpful and useless.
Steven says
It’s absolutely an abysmal “app.” I’m grateful that the old app was still available in the Microsoft store. I’m hoping that there’s some way to permanently disable the new one. Maybe through some registry edits? Not sure, but definitely not a fan of the new one. Even on my brand new laptop, it’s sluggish, not as responsive, and bloated all to heck. Let us keep the old one Microsoft!!
George Thomas Duram says
I paid for a stand alone version of Office 2021 Pro+ including Outlook. I do not want to use the “new Outlook”.
If as MS is now disabling the edition that I paid for, can I get my money back?
Any one interested in a class action.?
Alex Probst says
I agree with the comments above. The “new” mail app (outlook) is absolutely terrible. I already have outlook 365 and I hate that too. Many of my accounts won’t work in any MS Outlook but they do work in the old Mail app. Let users decide what they want to use and don’t force this garbage on us. I am a Microsoft Certified Professional and I can’t stand Outlook and stopped using it two decades ago. I have periodically looked into it and if anything, it is worse than before.
Finnulf says
The fact that “New Outlook” is complete trash is one thing, but the fact that Microsoft keep attempting to ram it down our throats is another. Windows Mail works, stop messing with it. Sunsetting Windows Mail is an aggressive act, forcing users away from a perfectly functional piece of software.
Microsoft’s need to include ads and gateways to subscription service for a piece of software are signs of how desperate they have become to milk every last penny out of the end users.
Da Bebb says
I wish to carry on using Mail App in Windows 10 – every time I try to open it I get Outlook instead (with bloody adverts.) When I try to remove adverts I am told I will have to pay.
Bloody outrageous – I have now gone back to using the Mail App after following the steps putlined above. However it appears that this won’t be an option come December 2024.
And this on top of being told that I need to replace my PC if I want to upgrade to windows 11!!
Anyone for Linux?!
Allan Changwa says
Unfortunately, Windows 11 does not include the classic Outlook desktop app that was available in previous versions of Windows. The new Outlook app in Windows 11 is designed to integrate with Microsoft 365 services and provides a modern experience.
However, if you specifically need the classic Outlook desktop application, you might consider using Microsoft Outlook 2019 or an earlier version. These versions are available as standalone applications and can be installed on your Windows 11 system. Keep in mind that these older versions may not receive feature updates or security patches like the newer versions.
Nan says
Microsoft – I’m trying to run a business here. Isn’t that enough aggrevation much less our email consistantly going to the Draft and not sending the email. I want my old Outlook back. Microsoft you have really let us all down. Get it together man!!! HATE THE NEW OUTLOOK!!!!
Bill says
I do not want Outlook. I do not need Outlook. Nobody asked for my opinion, I used the calendar all the time and it’s important to me. I want it left untouched. What is going on at MS trying to force things on users they don’t want, have no need for and quite often don’t work properly?
Myron says
since I had an automatic update I can no longer get or receive mail via windows mail.
Paul Cooper says
The new Outlook is rubbish. I don’t want it. Microsoft don’t care about their customers, they just impose new versions whether their customers want it or not. We are told try it, then it is imposed on us. Lousy customer service.
JoJo says
Microsoft, I will not use outlook for even a second due to the bugs and ads you disguise as mail. What an awful user experience you are trying to trick people to click on your ads. What is wrong with you people?
Really F*CK you for getting rid of a perfectly fine working Mail app and replace it with a bug ridden, ad ridden piece of junk.
Sincerely EVERYONE.
robin says
We will now be forced to switch to the new outlook mail app in the new year.
The new Outlook mail app is NOT READY. What a fiasco. MS never gets tired of making their customers suffer.
Sandra A Miller says
I agree with the many, many others, why do we have to switch to something we don’t want!? As of now I have Outlook
receiving some mail and “old” mail which is stuck, not receiving new mail. Says I must update password for email; did that and nothing happened! -OR- give permission to sync, not sure how to do that!? It really sucks, why do they do this to us? My “old” mail worked wonderful, I had no complaints!
Graham says
Can I uninstall New Outlook and still use the old mail method? The new Mail keeps on crashing my computer, it is confusing to use, hangs up and I don’t want it.
Kind regards,
Graham
Carol says
I got partway through “trying” the new Outlook and stopped midstream because Microsoft wanted me to create a new account so it could sync my mail in a cloud. I closed the install windows and uninstalled the Outlook (new) app (following directions at https://www.intowindows.com/how-to-uninstall-the-new-outlook-app-from-windows-10-11/). Thank goodness, my original Outlook reopened with no damage done.
Nate says
Yeah, where is the “file” tab?
This is trash.
Sharon says
who designed the new outlook?? looks good but doesn’t work which makes it a dud! bring back what works , Even my virus protection doesn’t trust it so I don’t either!
Margaret Aten says
I DO NOT WANT THE OUTLOOK APP. AT ALL. I HAVE IMPORTANT THINGS THAT I USE MY CURRANT EMAIL FOR AND THIS CHANGE IS GOING TO BE MORE THAN INCONVIENT. WHY ARE WE BEING FORCED INTO SOMETHING THAT WE DONT WANT. IS THERE ANYTHING I CAN DO TO AVOID THIS? CAN I GO WITH FOXFIRE OR GMAIL OR SOMETHING ELSE OR AM I GOING TO HAVE TO BUY A MAC?
Kathy says
Have uninstalled the new Outlook app on Windows 10 but am unable to reinstall the Mail app.
I notice that previous comments that are not favourable are being deleted. What a shame!
Very Disappointed says
There is so much wrong with the New Outlook, compared to the Windows Mail app. That is apart from the confusion caused calling every email app “outlook”, even though each app is quite different from each other. I will not go into details – it would be far too long a post.
I will do what I should have done a long time ago and access all my emails and email accounts via Gmail.
At least, so far, Google doesn’t “fix”???? what ain’t broke.
admin says
You can consider completely uninstalling the new Outlook app from your Windows 10/11 installation if you are not happy with it. Please follow this guide for directions:
https://www.intowindows.com/how-to-uninstall-the-new-outlook-app-from-windows-10-11/
Peter Larsen says
I know after 2 seconds that I want to revert to windows mail. Why do I have to wait “some time”. I want the access to accounts that worked re-working. I don’t want to have no friggin fuzz with reenablling everything so that you can display ads in an ad capable client. I WANT A ROLLBACK NOW!!!!!!!
k kilburn says
Get rid of this rubbish and use the brilliant Firefox THUNDERBIRD mail app
John says
New outlook don’t work on my laptop and I want to get BACK TO OLD OUTLOOK BUT Cant because there is no button!!!
How?!!!!!!
Amonymous says
No button to use to switch back. Really pissed off that I now have to deal with adds! This is not what I signed up for!
sharon Pidsosnyy says
I am sick and tired of Microsoft and am going to get an Apple. All my students at university have Apple as do my family. The new Outlook email system sucks and I do not want it. Why do you keep interfering with what I want. I am the customer, am I not??????Leave me with my old Outlook email, thank you
Matt says
The toggle is gone and I can’t revert back to the old outlook. :(
The new outlook does not support recalling a sent message.
There is an “undo” button but you can only set it to a maximum of 10 seconds.
Steve says
They dont call EVERY mail client Outlook, hence the built in Mail app in Windows 10 and 11.
I think the bigger question is why they feel the need to deploy a “try this” app to business users, who, will click on literally everything (even blatant phishing and malware emails0 and then open tickets to fix things, or worse, do a dry by and say “I dont know what happened but I clicked on…….)
Not All Mail Is Outlook says
Why do Microsoft feel it is necessary to call every mail client Outlook. If the new Outlook App is different from the Outlook Desktop App then don’t give it the same name.
Have they learned nothing from the debacle that is the “Personal” vs “Work or School” versions of OneDrive and Teams? Users don’t know the difference if they all have the same name.
They can’t sign into the personal version with a business account and they can’t sign into the business version with a personal account. As far as the end user is concerned, which ever type of email address they have, they have a mailbox that is hosted by Microsoft.